Help Center

Support

Help with Earth00 — sign-in, subscriptions, notifications, and everything in between. If you can't find what you need below, reach out anytime.

Email us

We read every message and aim to reply within 2 business days. Please include your device model, iOS version, and a brief description of what you were doing when the issue happened — it helps us resolve things faster.

Getting started

Earth00 lets you track world events on a 3D globe. Open the app, spin the globe, and tap any country to see today's headlines from there. You can read each story from its first article to the latest update, watch events unfold day by day, and start each day with a briefing on what matters most.

No account is required to explore. Sign in to follow countries, save views, and unlock daily briefings.

Signing in

Earth00 supports Sign in with Apple and Google. Both are listed side by side on the sign-in screen — pick whichever you prefer.

I can't sign in

  • Make sure you have an active internet connection.
  • If Sign in with Apple fails, open Settings → [your name] → Sign-In & Security → Apps Using Apple ID on your iPhone and confirm Earth00 is listed.
  • If a Google sign-in dialog doesn't appear, restart the app and try again. iOS occasionally caches a stale session.
  • Still stuck? Email us at feedback@earth00.com with your sign-in method and any error message.

Notifications

Earth00 sends two kinds of push notifications: breaking-news alerts for the countries you follow, and a notice when your daily briefing is ready.

I'm not receiving notifications

  1. Open Settings → Notifications → Earth00 on your iPhone.
  2. Confirm Allow Notifications is on.
  3. Make sure Banners, Sounds, and Badges are enabled.
  4. Inside Earth00, open the account menu and confirm you've followed at least one country.

Notifications are too frequent

You can unfollow a country to stop alerts for it. Tap the country on the globe and toggle off the follow icon.

Translation

Pro and Enterprise subscribers can translate articles into their preferred language with one tap. The translation button appears on each article. Translations are powered by an external service and can occasionally drop a sentence on long pieces — open the original article anytime by tapping the source link.

Subscriptions

Earth00 offers three plans:

  • Free — Explore the globe and the day's headlines.
  • Pro — $4.99 / month — Daily briefings and article translation.
  • Enterprise — $24.99 / month — Everything in Pro, plus deeper context on people and places and a monthly briefing built around your interests.

Subscriptions are processed through your Apple ID. Payment will be charged at confirmation of purchase. Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.

Restoring purchases

If you subscribed and your subscription isn't showing up — for example after reinstalling the app or signing in on a new device — open the pricing screen and tap Restore Purchases. Earth00 will check your Apple ID for an active subscription and re-link it to your account.

If the restore doesn't find your subscription, double-check that you're signed in with the same Apple ID that made the original purchase.

Canceling a subscription

You can cancel anytime. Cancellations take effect at the end of the current billing period — you keep access to paid features until then.

  1. Open the Settings app on your iPhone.
  2. Tap your name at the top, then Subscriptions.
  3. Tap Earth00.
  4. Tap Cancel Subscription.

You can also manage your subscription from the Earth00 account menu — tap Manage Subscription and you'll be taken directly to your Apple ID settings.

Deleting your account

You can permanently delete your Earth00 account from inside the app at any time. Deletion is immediate and irreversible — it removes your sign-in, followed countries, saved views, and any data tied to your account.

  1. Open Earth00 and tap your account icon.
  2. Choose Delete Account from the menu.
  3. Type DELETE to confirm, then tap Delete forever.

If you have an active subscription, canceling it through your Apple ID settings is a separate step — deleting your Earth00 account does not cancel an active Apple subscription.

Reporting a bug

If something looks wrong or the app crashes, please send us a note at feedback@earth00.com. The most helpful reports include:

  • Your device model (e.g. iPhone 15 Pro) and iOS version.
  • The Earth00 version number — find it on the account screen.
  • What you were doing when the issue happened, step by step.
  • A screenshot if you have one.